[rt-users] Ticket Extraction not working in RTFM

[Darren Kelly]

Hi Guys,

Just wondering whether there has been any resolution
to the thread entitled 'Ticket Extraction not working in RTFM'.
(I've seen two separate posts on this subject)

I appear to have hit the same issue where RTFM is not picking
up the transaction content even though you assign custom
fields to transactions on the ExtractFromTicket.html page.

It seems adding the text manually on Edit.html works fine.

I'm using RT-3.0.10 and RTFM-2.0.3 and have also tried with 
RTFM-2.0.4pre1 with same result.

Thanks for your assistance.

Regards
Darren Kelly


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