[rt-users] occasional problem of dis-owning tickets

[Douglas E. Warner]

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Several of our users have expressed a problem where, on resolve + reply, the 
ticket will be given to 'Nobody' after they save.
I would blame 'fat fingers' here, but it's been happening too often, and the 
user the ticket is given to is always 'Nobody', not any other user in the 
queue.
I'm not really sure where to start debugging this (to find out if it's RT or 
user error).  Does anybody have any ideas about what might trigger this?

Some info about my installation:
RT 3.0.9
MySQL 4.0.14
Apache 1.3.29
mod_perl 1.29
mostly default scripts

- -Doug

- -- 
Douglas E. Warner    <dwarner at ctinetworks.com>     Network Engineer
CTI/PAdotNET         http://ctinetworks.com        +1 717 975 9000
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