AW: [rt-users] newbie needs a quick hand

[Kevin Bailey]

hi, 

rt has been installed on to the same server which recieves email for the
domain - freewayprojects.com

The entry in your alias on WhateverTheNameOfYourRTServerIs should look
like:
> queue1: "|/path/to/rt-mailgate --queue general --action correspond --url
> http://URLOfRT/"
> 

doesn't this mean that the requests sent to queue1 at freewayprojects.com
get put on to the 'general' queue.

i'm confusd by the basic issues on this.....

if an external client sends in a email query do they send all queries to
rt at example.com

from here they go into the 'general' queue.  this seems to be the way
the docs point to.

someone then reviews the 'general' queue and allocates the ticket -
maybe even moving it to a different queue.

or can several queues receive requests by using different email
addresses - i.e.

project1 at example.com
project2 at example.com
project3 at example.com
etc etc

and emails received at these addresses would be put into the queues
project1
project2
project3
etc etc

thanks again for the help,

kev bailey

On Wed, 2004-06-09 at 15:13, Joachim Ritschmann wrote:
> Hi,
> beside what seph wrote about the version, which is really true.
> If you have succesfully upgraded to RT3:
> Your mailexchanger receives a mail for queue1 at freewayprojects.com
> and is forwarding it to queue1 at WhateverTheNameOfYourRTServerIs.
> The entry in your alias on WhateverTheNameOfYourRTServerIs should look like:
> queue1: "|/path/to/rt-mailgate --queue general --action correspond --url
> http://URLOfRT/"
> 
> JR
> 
> > -----Ursprüngliche Nachricht-----
> > Von: Kevin Bailey [mailto:kbailey at freewayprojects.com]
> > Gesendet: Mittwoch, 9. Juni 2004 00:18
> > An: rt-users at lists.bestpractical.com
> > Betreff: [rt-users] newbie needs a quick hand
> > 
> > 
> > hi guys,
> > 
> > i have set up request-tracker1 on a debian box and its seems to be
> > working fine via the web interface and i have set up some users.
> > 
> > i have set up a queue (say queue1) and what i'd like to do is allow
> > clients to send emails to 
> > queue1 at freewayprojects.com
> > and this should create a ticket in the queue.
> > 
> > is this where 
> > 
> > rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"
> > 
> > in the docs comes in?
> > 
> > would i set up 
> > 
> > queue1 at freewayprojects.com: |"/usr/bin/rt-mailgate queue1 correspond"
> > 
> > in the mail aliases file?
> > 
> > thanks for any help,
> > kev bailey