[rt-users] Ticket Extraction not working in RTFM

[Jesse Vincent]

Give the just-release 2.0.4 a shot.


On Wed, Jun 09, 2004 at 03:10:12PM +0930, Darren Kelly wrote:
> Hi Guys,
> 
> Just wondering whether there has been any resolution
> to the thread entitled 'Ticket Extraction not working in RTFM'.
> (I've seen two separate posts on this subject)
> 
> I appear to have hit the same issue where RTFM is not picking
> up the transaction content even though you assign custom
> fields to transactions on the ExtractFromTicket.html page.
> 
> It seems adding the text manually on Edit.html works fine.
> 
> I'm using RT-3.0.10 and RTFM-2.0.3 and have also tried with 
> RTFM-2.0.4pre1 with same result.
> 
> Thanks for your assistance.
> 
> Regards
> Darren Kelly
> 
> 
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