[rt-users] RTFM "create new classes" error

Mike Patterson mikep at uclink.berkeley.edu
Fri Jun 11 15:10:19 EDT 2004


When I attempt to create new article class 
(RTFM->Configuration->Classes->New Class) I get an error message (see 
below).

Using RTFM 2.0.4, RT 3.0.11 , Statistics 0.1.5, Mysql 4.0.20 , Perl 
5.8.4, FreeBSD 4.8, Apache: Apache/1.3.31 mod_perl/1.29 mod_ssl/2.8.18 
OpenSSL/0.9.7d

I recently upgraded Perl 5.8.2-5 -> 5.8.4, RT from 3.0.7 -> 3.0.11 & 
RTFM 2.0 -> 2.0.2  I'm not aware of whether or not this problem was 
preexisting or not, I just noticed it today, so I upgraded RTFM 2.0.2 -> 
2.0.4 and still have same problem.
Do I need to set different permissions on my log files?  Any tips?

Thanks,
Mike

error:   	no connection to syslog available at 
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch/Syslog.pm line 77
context:  	
...  	
187:  	# whether they should generate a full stack trace (confess() and 
cluck())
188:  	# or simply report the caller's package (croak() and carp()), 
respectively.
189:  	# confess() and croak() die, carp() and cluck() warn.
190:  	
191:  	sub croak { die shortmess @_ }
192:  	sub confess { die longmess @_ }
193:  	sub carp { warn shortmess @_ }
194:  	sub cluck { warn longmess @_ }
195:  	
...  	
code stack:  	/usr/local/lib/perl5/5.8.4/Carp.pm:191
/usr/local/lib/perl5/5.8.4/mach/Sys/Syslog.pm:430
/usr/local/lib/perl5/5.8.4/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.4/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:250
/usr/local/lib/perl5/5.8.4/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1474
/usr/local/rt3/lib/RT/CurrentUser.pm:305
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.4/DBIx/SearchBuilder/Record.pm:410
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:196



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