[rt-users] Using template "New Pending Approval"

[Alex S. Burba]

Hi.

I've set up Approvals and now they're working fine (very usefull 
feature, IMHO). But I have some questions ...

queue Support
queue Approvals

Wherever I create a ticket in Support an approval ticket is created in 
Approval - that's ok, but the watchers of the Approval always get this 
type of e-mail:

Sun Jun 13 03:20:52 2004: Request 145 was acted upon.
Transaction: Ticket created by RT_System
        Queue: Approvals
      Subject: New Pending Approval: TEST TICKET
        Owner: nobody
   Requestors:
       Status: new
  Ticket <URL: http://myhost.domain.ru:80/rtTicket/Display.html?id=145 >

Of cource I understand that this is a result of the template which I 
have constructed for the approval script in queue Support, but I can not 
undestand:
1. Why there is a template "New Pending Approval" in queue Approval?
2. When that template will be used?
3. And are there any possibilities for me to allow watchers of the queue 
Approval recieve not that message (I've stated before), but the result 
of the template "New Pending Approval" from the queue Approval?

--
Bye.
Alex S. Burba