[rt-users] Unable to create a ticket

[Chimbu Thankachan]

I got around the problem by going back a version interms of RT.
I installed RT3.0.10 and it works fine 
 
Thanks for the help. 
 
regards
Chimbu

Paulo Matos <pjsm at fct.unl.pt> wrote:
On Wed, 16 Jun 2004, Chimbu Thankachan wrote:

> I have a fresh install of RT 3.0.11 on Tao Linux running on Postgres and modperl1. When I try to create a ticket , i get the following error
(...)
>
> Unrecognised line: xyz at intelsat.com at /opt/rt3/lib/RT/EmailParser.pm line 404
(...)
> I see that this error has been raised before in the mailing list but no one has replied to it.

Ok. The problem is with perl-5.8.0, take a look at the bottom of:

http://rt3.fsck.com/Ticket/Display.html?id=5286&user=guest&pass=guest

the full explanation is here:

http://lists.fsck.com/pipermail/rt-devel/2004-April/005725.html

and the solution is:

1) upgrade to perl-5.8.3 or later (Recommended)
2) apply the attached patch.

Regards,

--
Paulo Matos
----------------------------------- ----------------------------------
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----------------------------------- ----------------------------------#
# rt-3.0.11-Autocreation_with_name_WorkAround_for_perl5.8.0.patch
#
# NOTE: This should only be applied as a workaround if you use perl >= 5.8.0
# or <= 5.8.2.
#
# * 2004.06.17 Paulo Matos 

# - Updated to apply directly to stock 3.0.11.
#
# * 2004.04.27 Paulo Matos 

# - Added Encode::_utf8_off so it won't broke Mail::Address
# parse() function.
#
diff -uNr rt-3.0.11.orig/lib/RT/Queue_Overlay.pm rt-3.0.11/lib/RT/Queue_Overlay.pm
--- rt-3.0.11.orig/lib/RT/Queue_Overlay.pm 2004-05-24 03:14:26.000000000 +0100
+++ rt-3.0.11/lib/RT/Queue_Overlay.pm 2004-06-17 02:17:43.000000000 +0100
@@ -49,6 +49,7 @@
use RT::Groups;
use RT::ACL;
use RT::EmailParser;
+use Encode;


@ACTIVE_STATUS = qw(new open stalled);
@@ -605,6 +606,7 @@
# if the user doesn't exist, we need to create a new user
my $new_user = RT::User->new($RT::SystemUser);

+ Encode::_utf8_off($args{'Email'});
my ( $Address, $Name ) = 
RT::EmailParser::ParseAddressFromHeader('', $args{'Email'});

diff -uNr rt-3.0.11.orig/lib/RT/User_Overlay.pm rt-3.0.11/lib/RT/User_Overlay.pm
--- rt-3.0.11.orig/lib/RT/User_Overlay.pm 2004-04-26 23:14:44.000000000 +0100
+++ rt-3.0.11/lib/RT/User_Overlay.pm 2004-06-17 02:18:59.000000000 +0100
@@ -54,6 +54,7 @@
use RT::Principals;
use RT::ACE;
use RT::EmailParser;
+use Encode;


# {{{ sub _Accessible 
@@ -596,6 +597,7 @@

my ($val, $message);

+ Encode::_utf8_off($email);
my ( $Address, $Name ) =
RT::EmailParser::ParseAddressFromHeader('', $email);
$email = $Address;

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