[rt-users] how to make people CC'd on original email be added as CC users on the ticket?

[Kelly F. Hickel]

This doesn't seem like it should be hard to do, But I've looked through
the wiki and the FAQ's and tried to create a scrip, and I just seem to
be missing something.

 

For our helpdesk, if a user sends an email and C's someone (like their
manager), we want that person to be added to the CC list of the ticket.

 

Anyone? 

 

--

Kelly F. Hickel

Senior Software Architect

MQSoftware, Inc.

952.345.8677

kfh at mqsoftware.com

 

 

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