[rt-users] archiving / exporting tickets

Cerion Armour-Brown cerion at open-works.co.uk
Fri Jun 18 09:27:44 EDT 2004


Hi,
I'm wondering what people out there do when they finish a project and want to 
move all related tickets to an archive (perhaps a second RT instance)?

I've set up RT with a custom field of 'project'.  When a project comes to an 
end, I'd like to be able to export all tickets with that project value (and 
then remove them from the RT database)

If this isn't possible, might it at least be possible to 'hide' all tickets 
with that project value, so they don't come up in any searches?

Thanks,
Cerion




More information about the rt-users mailing list