[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment

[Robert Joost]

Jesse Vincent wrote:

>
>On Fri, Jun 18, 2004 at 09:48:09AM -0700, Robert Joost wrote:
>  
>
>>RT is a great Open Source tool; unfortunately, if I can't upgrade 
>>without paying thousands of dollars then I can't use it. I'm not asking 
>>for help in customizing this tool; however, a decent Open Source tool 
>>needs to be upgradable without pulling teeth.
>>I am decent with perl and databases and all the tools used with RT but I 
>>don't have the time to dissect this tool and beg for help in terms of 
>>doing a simple upgrade.
>>If my company needs to pay thousands of dollars to do things like 
>>upgrading, then they'll get Remedy and be done with it.
>>    
>>
>
>Rob,
>
>	I'm somewhat confused. You sent two messages earlier today
>explaining that when you try to migrate from RT 2.0 to a version of RT
>3.0 that's almost a year out of date, you run into problems.   Certainly
>nobody from Best Practical told you that you need to pay thousands of
>dollars, or in fact any money at all to upgrade from RT 2 to RT 3.
>Certainly, it hasn't been an unacceptably long time to wait for other 
>users of RT to reply to your mail. (Many of them are located in the US
>and are probably just reading their "morning" email right now.) 
>
>If you can't afford to pay for help and can't work through a problem
>on your own, then sending irate, impatient mail to the community of other
>users of the tool isn't going to help you or anyone else out.
>
You are correct. Stress and lack of sleep does wonders.
I'll continue to troubleshoot and report any findings to the list.
I did find that you recommend perl 5.8.3. My FreeBSD upgrade box is at 
perl 5.8.0.
I don't know enough of the codebase to determine if this is an issue; 
however,
I'll be upgrading to perl 5.8.3 (the FreeBSD port to 5.83 is not 
available yet)...
and going from there.
Thanks.

>
>  
>
>>Otherwise, it was a great tool, a plus in Open Source.
>>    
>>
>
>Thanks.
>
>  
>
>>Thanks,
>>Rob
>>
>>    
>>


-- 
Rob Joost
Unix Administrator

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