[rt-users] Scrip to move new ticket into correct queue

[Werner Morgenstern]

Hi,
We use RT 3.0.11 with fastcgi, Perl 5.8.0, Apache 2.0.48, on Fedora Core 2.

I have set up the mailgate (which works very well).  It sents all new
tickets (which come in via email) to the GENERAL Queue.
Now I want to set up a scrip (or condition), that when a new ticket comes in
via email (it won't be needed for the Web Interface), the scrip will scan
the email (subject and maybe first line of body) for certain keywords, and
then it will put the new ticket into the queue associated with that Keyword.
E.g. when a Ticket comes in, that email is not working, it will go into the
queue EMAIL PROBLEMS.

How do I do that?  Are there examples?

Thanks
Werner Morgenstern