[rt-users] Recreating Action in Script

[Chad Scott]

You can go two routes in my mind right now:

* Completely remote the "Reply" action from the web UI and force 
everyone to use "Comment".  Those who really want to reply to the 
customer can change the action drop-down that's presented.

* Add some javascript that pops up a dialog saying something like "Are 
you sure you want to respond to the requestor?" and having an "OK" and 
"Cancel" action.

Hope that helps.

Cheers,
Chad

On Jun 24, 2004, at 5:00 PM, emf wrote:

> On Jun 24, 2004, at 05:07, Sebastian Flothow wrote:
>
>> Am 24. Jun 2004 um 02:41 Uhr schrieb emf:
>>> My client requires that there be a special button to press before 
>>> email gets sent to Requestors.
>>
>> Could you describe this more precisely? e.g., where is this button 
>> located, who will press it, etc.
>
> It doesn't matter. What they want is an additional check before mail 
> gets sent out to a Requestor - they don't like that Reply is right 
> next to Comment in the drop down, and thus someone could 
> "accidentally" get email. Therefore I'm implementing something to make 
> emailing the Requestor an entirely separate action. I've got it almost 
> working.
>
> I've disabled any "Notify Requestors" script that pre-existed.
>
> Right now I have a script that has a user-defined condition of "the 
> custom attribute gets set", with an action of "Notify Requestors", and 
> a custom template that includes the last correspondence on the ticket.
>
> I want to have clean up code that unsets the custom attribute. In 
> order to do this, I apparently need a custom action. I want to know 
> how to "Notify Requestors" in the custom action preparation code 
> section.
>
> Thanks for your help,
> --
> nothing can happen inside a sphere
> that you could not inscribe upon it.
> ~mindlace        http://mindlace.net
>
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