[rt-users] Internal Server Error with a FastCGI install

[John]

Sorry to bother you kind folks with a boring issue... but I am in dire 
need and will really appreciate any input... even point me in the right 
direction and I can research more would be appreciated.... I have been 
slogging this out for over a week now with gradual success... it is time 
to ask for help...

I have successfully installed Apache/2.0.49 (Unix) DAV/2 
mod_fastcgi/2.4.2 Server, along with MySQL and Postfix on an OpenBSD box.
All perl dependancies are now sorted (thanks to CPAN my new friend!!!)

Reason for Fastcgi was because we want 2 or 3 installs for different 
companies on the one server.

 >>Present predicament<<
When I go to the url, I simply get a generic "Internal Server Error"  
message (I did, for a short time et the login screen but could not log 
in, it went to a 404 screen and the logo was missing, but that is all 
gone now)

I am expecting this all has something to do with my Apache config...so 
the following snips are what I have in the httpd.conf file
########>> Section for RT bits <<#####################
#
LoadModule fastcgi_module modules/mod_fastcgi.so
# AddModule mod_fastcgi.c
# LoadModule perl_module        libexec/libperl.so
# AddModule mod_perl.c
AddHandler fastcgi-script fcgi
# FastCgiServer /opt/rt3/bin/mason_handler.fcgi

(btw the username and group settings are listed before my RT bits 
section - I found this to be important with permissions)

#############<< Virtual Host >>###############
<VirtualHost 192.168.1.100>
ServerName rt.crusty.no1.com.au
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

ErrorLog logs/error/rt.crusty
CustomLog logs/xfer/rt.crusty combined

# this line applies to Apache2+mod_perl2 only  # PerlModule Apache2 
Apache::compat

# PerlModule Apache::DBI
# PerlRequire /opt/rt3/bin/webmux.pl

ScriptAlias / /opt/rt3/bin/mason_handler.fcgi
Alias /NoAuth/images/rt.jpg /opt/rt3/share/html/NoAuth/images/rt.jpg

#<Location />
# SetHandler perl-script
# PerlHandler RT::Mason
#</Location>
</VirtualHost>

:::::::::::::::::::::Processes Running
root      8898  0.0  0.4  1056   228 ??  Ss     1:14AM    0:00.24 
/usr/local/apache2/bin/httpd -k start
www      27077  0.0  0.8  1056   520 ??  S      1:14AM    0:00.08 
/usr/local/apache2/bin/fcgi- -k start (httpd)
(more Apaches)
www      16976 38.4 11.9  6096  7716 ??  R      2:05AM    0:01.01 
/usr/bin/perl /opt/rt3/bin/mason_handler.fcgi
(up to 10 of these spawn)

::::::::::::::::::::::Logs
sample of .../apache2/logs/error_logs
[Sat Jun 26 02:05:17 2004] [warn] FastCGI: (dynamic) server 
"/opt/rt3/bin/mason_handler.fcgi" (pid 10459) termination signaled
[Sat Jun 26 02:05:17 2004] [warn] FastCGI: (dynamic) server 
"/opt/rt3/bin/mason_handler.fcgi" (pid 10459) terminated due to uncaught 
signal '15' (Terminated)
[Sat Jun 26 02:05:42 2004] [warn] FastCGI: (dynamic) server 
"/opt/rt3/bin/mason_handler.fcgi" restarted (pid 20996)

sample of .../apache2/logs/error/rt.crusty
[Sat Jun 26 02:06:13 2004] [error] [client 192.168.1.42] FastCGI: comm 
with (dynamic) server "/opt/rt3/bin/mason_handler.fcgi" aborted: (first 
read) idle timeout (30 sec)
[Sat Jun 26 02:06:14 2004] [error] [client 192.168.1.42] FastCGI: 
incomplete headers (0 bytes) received from server 
"/opt/rt3/bin/mason_handler.fcgi"
________________________________________________________________________________________________________ 


Have I provided enough information? If I have missed something, please 
let me know and I will get it asap...

I  did successfully install an RT2 about 1 year ago on a FreeBSD box but 
it broke when we updated our MySQL

Any help would be appreciated, I am not expecting anybody to do this for 
me but my head is getting sore from the brick wall in front of me

Thank you for your time

John