[rt-users] User defined conditions

[Todd Chapman]

Your scrip will run everytime an event happens in RT on a
ticket that has the status 'resolved'. Your problem is that
you need to identify which 'event(s)' will trigger your scrip.
Status changes? New Tickets? Ticket comments?

-Todd

On Tue, Jun 29, 2004 at 03:25:13PM -0500, Philip Shon wrote:
> When does RT know when to check the user defined conditions? 
> 
> To clarify, When you select the condition "On Status Change", when the status of the ticket changes, the action is performed, (in my example case an increase in priority).
> 
> I attempted to perform a user defined condition, where the condition is when the ticket is "not resolved" below is the code I placed in the custom condition box
> 
> my $self = shift;
> my $ticket = $self->TicketObj;
> 
> if($ticket->Status ne 'resolved') {
>  return 1;
> } else {
>  return undef;
> }
> 
> 
> I leave the custom action the same, (increase the priority).
> 
> When will this scrip execute?
> 
> -Phil
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