[rt-users] Problems with 3.0.9

Ruslan U. Zakirov cubic at acronis.ru
Tue Mar 2 07:35:17 EST 2004


By default action actor not notified unless you set $NotifyActor to 1 in 
config.
Then look in your scrips better may be you've forgot somebody notifications.

		Good luck. Ruslan.
Ronald Vyhmeister wrote:
> I've installed 3.0.9 clean on a debian server, adjusted postgres to allow
> local connections... and all works fine, except...  If I reply to an e-mail,
> this is what I get... and even when I use the web interface to reply, I get
> the same error...  Interestingly, the requestor e-mail is set correctly.
> Any other ideas?
> 
> Thanks,
> 
> Ron
> 
> Mar  2 15:32:54 mba RT: Converting 'us-ascii' to 'utf-8' for text/plain -
> RE: [m
> ba.aiias.edu #38] AutoReply: New fake problem
> Mar  2 15:32:54 mba RT: Found a ticket ID. It's 38
> Mar  2 15:32:54 mba RT: RT::Scrip=HASH(0x9873088): Couldn't prepare Open
> Tickets
>  (/usr/share/perl5/RT/Scrip_Overlay.pm:346)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.17.8335604243324 at mba.aiias.edu>
> #38/75 -
>  Scrip 4  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.17.8335604243324 at mba.aiias.edu>  No
> reci
> pients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.11.9769624133094 at mba.aiias.edu>
> #38/75 -
>  Scrip 5  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.11.9769624133094 at mba.aiias.edu>  No
> reci
> pients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.12.697119316811 at mba.aiias.edu>
> #38/75 -
> Scrip 6  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
> Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.12.697119316811 at mba.aiias.edu>  No
> recip
> ients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
> Mar  2 15:32:55 mba postfix/local[31175]: E514432E75: to=<rt at mba.aiias.edu>,
> rel
> ay=local, delay=2, status=sent ("|/usr/bin/rt-mailgate --queue general
> --action
> correspond --url http://localhost/rt")
> --------------------------------------
> Ronald Vyhmeister, PhD
> rvyhmeister at aiias.edu
> Chairman, Business Department
> AIIAS
> Technology is dominated by two kinds of people:
> Those who manage what they do not understand and
> those who understand that which they do not manage. 
> 
> 
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm




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