[rt-users] OnResolve NotifyOwner

[Jim Goss]

Doh!  I _knew_ it would end up being something silly on my part.  Thanks
for the sanity check...  I just changed that option and its working
perfectly now...

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc. 

> -----Original Message-----
> From: Todd Chapman [mailto:rt at chaka.net]
> Sent: Monday, March 08, 2004 1:01 PM
> To: Jim Goss
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] OnResolve NotifyOwner
> 
> In your testing, is the owner the one resolving the ticket?
> If so, see $NotifyActor in RT_SiteConfig.pm.
> 
> -Todd
> On Mon, Mar 08, 2004 at 01:46:15PM -0600, Jim Goss wrote:
> >
> > All,
> >
> > I've set up a Scrip in one of my queues as OnResolve NotifyOwner
with a
> > template I created.  Nothing custom - however it just isn't working.
I
> > always get:
> >
> > [Mon Mar  8 18:45:13 2004] [info]:
> > <rt-3.0.8-221-895.12.6503079574066 at privacyinc.com>
> >  No recipients found. Not sending.
> >  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> >
> > I'm baffled, as this should be pretty straightforward behavior and I
> > can't believe that if it was a bug I'm the only one who would see
it...
> >
> > Thoughts?
> >
> > Thanks,
> >
> > Jim Goss
> > Director of Network Operations
> > Privacy, Inc.
> >
> >
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