[rt-users] Email to RT auto-creates a new ticket

[Rashid Khan]

Hi guys,

	First of all, this ticketing system is great.  I've used remedy
before and wow did that suck.  I want to simplify the process of creating
tickets to a point where users can send an email and RT will automatically
create a new ticket.  How can I configure this?  The following is my
environment:

RT 3.0.9
OS - Slackware 9.1 with sendmail
IT Infrastructure uses Exchange
MYSQL


I've done some research but could not find a concreate answer.

Any help will be greatly appreciated,

Thank You,

Rashid


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