[rt-users] Email to RT auto-creates a new ticket

[Rashid Khan]

Forgot to include everyone...

-----Original Message-----
From: Rashid Khan 
Sent: Monday, March 08, 2004 4:26 PM
To: 'Fran Fabrizio'
Subject: RE: [rt-users] Email to RT auto-creates a new ticket


Thanks for the quick response.  The main email system is Exchange.  I manage
the NOC and created a queue named NOC.  I want to have an email address in
exchange, let's say rt at book.com  A user will send an email to rt at book.com
and it will create a new ticket which gets sent to the NOC queue.

This is the general idea.  How do I go about doing that?

-----Original Message-----
From: Fran Fabrizio [mailto:fran at cis.uab.edu]
Sent: Monday, March 08, 2004 4:18 PM
To: Rashid Khan
Cc: rt
Subject: Re: [rt-users] Email to RT auto-creates a new ticket



This is more or less the entire point of RT. :-)  If you have your 
mailgate configured correctly, this is how RT works out of the box.

What specifically are you having trouble with?

-Fran

Rashid Khan wrote:
> Hi guys,
> 
> 	First of all, this ticketing system is great.  I've used remedy
> before and wow did that suck.  I want to simplify the process of creating
> tickets to a point where users can send an email and RT will automatically
> create a new ticket.  How can I configure this?  The following is my
> environment:
> 
> RT 3.0.9
> OS - Slackware 9.1 with sendmail
> IT Infrastructure uses Exchange
> MYSQL
> 
> 
> I've done some research but could not find a concreate answer.
> 
> Any help will be greatly appreciated,
> 
> Thank You,
> 
> Rashid
> 
> 
>
****************************************************************************
> **********************************
> This electronic mail message contains information that (a) is or may be
> CONFIDENTIAL,
> PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE,
> and (b) is intended only for the use of the addressee(s) named herein.  If
> you are not an
> intended recipient, please contact the sender immediately and take the
steps
> necessary to
> delete the message completely from your computer system.
> 
> Not Intended as a Substitute for a Writing: Notwithstanding the Uniform
> Electronic Transaction
> Act or any other law of similar effect, absent an express statement to the
> contrary,
> this e-mail message, its contents, and any attachments hereto are not
> intended to represent
> an offer or acceptance to enter into a contract and are not otherwise
> intended to bind
> this sender, barnesandnoble.com llc, barnesandnoble.com inc. or any other
> person or entity.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653


****************************************************************************
**********************************
This electronic mail message contains information that (a) is or may be
CONFIDENTIAL,
PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE,
and (b) is intended only for the use of the addressee(s) named herein.  If
you are not an
intended recipient, please contact the sender immediately and take the steps
necessary to
delete the message completely from your computer system.

Not Intended as a Substitute for a Writing: Notwithstanding the Uniform
Electronic Transaction
Act or any other law of similar effect, absent an express statement to the
contrary,
this e-mail message, its contents, and any attachments hereto are not
intended to represent
an offer or acceptance to enter into a contract and are not otherwise
intended to bind
this sender, barnesandnoble.com llc, barnesandnoble.com inc. or any other
person or entity.