[rt-users] set automatically the owner of a new ticket

[Todd Chapman]

Steven corrected me. It should be:

$self->TransactionObj->Attachments->First->GetHeader('MyHeader')

-Todd

On Mon, Mar 15, 2004 at 08:31:23AM -0500, Todd Chapman wrote:
> Typo. Corrected:
> 
> $self->TransactionObj->Transaction->Attachments->First->GetHeader('MyHeader')
> 
> Don't forget to replace 'MyHeader' with the name of your header.
> 
> For documentation, read the code using perldoc -F.
> 
> -Todd
> 
> On Mon, Mar 15, 2004 at 09:01:35AM +0100, Stefan Kornhuber wrote:
> > Hello Todd,
> > 
> > this command seems to be a few buggy (syslog file)
> > $self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader')
> > 
> > BTW. Is somewhere a description about such commands on the rt page?
> > 
> > thanks for your help
> > Steve
> > 
> > Todd Chapman wrote:
> > 
> > >This script should work. Change MyHeader and fred to the
> > >appropriate values.
> > >
> > >Description: Set Owner
> > >Condition: OnCreate
> > >Action: User Defined
> > >Custom action preparation code: 
> > >1;
> > >Custom action cleanup code:
> > >if 
> > >($self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader') eq 'fred') {
> > >    $self->TicketObj->SetOwner('fred');
> > >}
> > >else {
> > >    return 1;
> > >}
> > >
> > >Stage: TransactionCreate
> > >Template: Global template Autoreply
> > >
> > >On Sun, Mar 14, 2004 at 07:39:49PM +0100, Stefan Kornhuber wrote:
> > >
> > >>Hello,
> > >>
> > >>Systeminfo: RT 3.0.9
> > >>
> > >>I have following problem:
> > >>Another management system will send mails with an additional owner 
> > >>information in the header to rt especially for one owner.
> > >>
> > >>How could I create a script, which set the owner depending on the 
> > >>additional header information?
> > >>
> > >>thx for your help.
> > >>Steve
> > >>_______________________________________________
> > >>rt-users mailing list
> > >>rt-users at lists.bestpractical.com
> > >>http://lists.bestpractical.com/mailman/listinfo/rt-users
> > >>
> > >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> > >
> > >
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