[rt-users] RT3: Statistics not plotting graphs (fwd)

David M Dennis dmd at speakeasy.org
Tue Mar 16 13:06:56 EST 2004


Follow-up on this:

When attempting to view image in the Statistics package's generated graphs,
using png, the browser prints a lot of high ascii.

(diamond)PNG(4 chars)
IHDR(many more chars)

Versions I'm using:

RT 3.0.9
perl 5.8.3
libgd-2.0.15
GD::Graph 1.53 (actually the code comments say its 1.53, but
perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"'; reports 1.43

And in httpd.conf we have support;

AddType image/png png
AddType image/x-png png

What happens is the statistics seem to work, I have real data on tickets for my
queues, but I get broken graphics. The link to the graphic will have something
like:

http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labels=Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34

But we get the broken icon thingie instead of a grapic plot.

This has been verified in mozilla firebird 1.5, netscape 7, and IE6.

So could someone clue me in as to whats missing -- that the Statistics
package works is great, but that I cannot get it to draw graphics is
frustrating.

Thanks for all the help, you guys do good work, this is obviously
a great set of packages.  Any help appreciated...


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------



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