[rt-users] RT3: Statistics not plotting graphs (fwd)

[Kelly F. Hickel]

You need to get a more recent version and install that.  There was a bug
in RTFM that introduced a blank line into the output, which corrupts the
png files.  Jesse released a fix in an RC of RTFM a few months ago, so
any fairly recent version should do....
-Kelly

> -----Original Message-----
> From: David M Dennis [mailto:dmd at speakeasy.org]
> Sent: Tuesday, March 16, 2004 3:54 PM
> To: Kelly F. Hickel
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
> 
> I do have RTFM 2.0.2 installed .
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> 
> On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> 
> > Do you have RTFM installed, and if so, what version?
> >
> >
> > --
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> > > -----Original Message-----
> > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > Sent: Tuesday, March 16, 2004 12:07 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] RT3: Statistics not plotting graphs (fwd)
> > >
> > > Follow-up on this:
> > >
> > > When attempting to view image in the Statistics package's
generated
> > > graphs,
> > > using png, the browser prints a lot of high ascii.
> > >
> > > (diamond)PNG(4 chars)
> > > IHDR(many more chars)
> > >
> > > Versions I'm using:
> > >
> > > RT 3.0.9
> > > perl 5.8.3
> > > libgd-2.0.15
> > > GD::Graph 1.53 (actually the code comments say its 1.53, but
> > > perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"'; reports
1.43
> > >
> > > And in httpd.conf we have support;
> > >
> > > AddType image/png png
> > > AddType image/x-png png
> > >
> > > What happens is the statistics seem to work, I have real data on
> > tickets
> > > for my
> > > queues, but I get broken graphics. The link to the graphic will
have
> > > something
> > > like:
> > >
> > >
> >
http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labe
> > ls
> > >
> >
=Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34
> > >
> > > But we get the broken icon thingie instead of a grapic plot.
> > >
> > > This has been verified in mozilla firebird 1.5, netscape 7, and
IE6.
> > >
> > > So could someone clue me in as to whats missing -- that the
Statistics
> > > package works is great, but that I cannot get it to draw graphics
is
> > > frustrating.
> > >
> > > Thanks for all the help, you guys do good work, this is obviously
> > > a great set of packages.  Any help appreciated...
> > >
> > >
> > > +-------------------------
> > > + Dave Dennis
> > > + Seattle, WA
> > > + dmd at speakeasy.org
> > > + http://www.dmdennis.com
> > > +-------------------------
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.bestpractical.com
> > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > >
> > > Have you read the FAQ? The RT FAQ Manager lives at
> > http://fsck.com/rtfm
> >