[rt-users] Mail setup and template localization

[Ruslan U. Zakirov]

Helmut Lichtenberg wrote:
> Hi all,
> after fiddeling around some days as an rt-newbie I would now ask for
> some help to increase my learning curve.
> 
> I (currently) have mainly two questions:
> 
> 1. mail setup
>    According to the docs (Draft, April 13, 2003; perldoc rt-mailgate):
>    "Note that you don't have to run your RT server on your mail server,
>    as the mail gateway will happily relay to a different machine."
> 
>    If I install rt on server A and the mail gateway for our LAN is
>    server B, does this mean that I also have to install the program
>    rt-mailgate (and the needed perl modules to make it happy) on
>    mailserver B? Does it work standalone without the rt installation on
>    B?
You have to move rt-mailgate script to server B. Server B must have perl 
with Getopt::Long and LWP::UserAgent modules.
Also server B should have ability of connect to Server A via HTTP.

> 
> 2. localizing templates
>    What is the most appropriate method to localize the templates? When I
>    create a new ticket in my nicely localized rt-webinterface, I get the
>    autoreply template in english.
>    As we have a multilingual environment in our research institute I
>    don't simply want to change this template via the web interface
>    (Configure->Global->Templates) into another language. Every user
>    should get his localized template according to his configured
>    language.
For me it's dark topic right now. 3.0.{9,10} has work on it, but still 
as I think it's not finished to be full featured, yet.

> 
> Or did I get some configuration details completely wrong?
> 
> Thanks in advance
> Helmut
>