[rt-users] RT3: Statistics not plotting graphs (fwd)

[David M Dennis]

Problem was resolved when it was found a malformed url had crept into
the {RT}/local/Statistics/TimeToResolve/index.html file. Or rather a bad
hidden character.  In other words, bad handling of original code.

So nothing to see here, move along...  And make certain when untarring to
upgrade, remove original first.


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Tue, 16 Mar 2004, Kelly F. Hickel wrote:

> Also, 1.43 is the correct version for GD::graph, I was thinking of the libgd.....
>
> -Kelly
>
> 	-----Original Message-----
> 	From: David M Dennis [mailto:dmd at speakeasy.org]
> 	Sent: Tue 3/16/2004 7:55 PM
> 	To: Kelly F. Hickel
> 	Cc: Chad Waters; rt-users at lists.bestpractical.com
> 	Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
>
>
>
> 	GD::Graph was the 1.43 that the Statistics3 v1.1 README mentioned.
> 	If that should be newer, the README has to reflect that.
> 	Not everyone spends hours a day successfully extracting information
> 	out of the RT archives.  I know it might come as a shock to some...
>
> 	+-------------------------
> 	+ Dave Dennis
> 	+ Seattle, WA
> 	+ dmd at speakeasy.org
> 	+ http://www.dmdennis.com
> 	+-------------------------
>
> 	On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
>
> 	>
> 	>
> 	> > -----Original Message-----
> 	> > From: Chad Waters [mailto:chad at waterz.net]
> 	> > Sent: Tuesday, March 16, 2004 5:27 PM
> 	> > To: rt-users at lists.bestpractical.com
> 	> > Subject: Re: [rt-users] RT3: Statistics not plotting graphs (fwd)
> 	> >
> 	> > I got farther then him...
> 	> >
> 	> > All the graphs show except the scatter plot (last one).
> 	> >
> 	> > I'm getting this error:
> 	> > The image
> 	> >
> 	> \x{201C}https://helpdesk.x.com/rt/Statistics/TimeToResolve/Elements/Char
> 	> t?
> 	> >
> 	> x_labels=0,,,2,,,15,,,,,23,,,,,,42,longer&marker_size=1&data1=4,3,2,2,1,
> 	> 2,
> 	> > 3,1,1,1,1,1,1,1,1,1,1,1,12\x{201D} cannot be displayed, because it
> 	> > contains errors.
> 	> >
> 	> > That's GD::graph 1.43-1 (from debian unstable libgd-graph-perl)
> 	> > and the Statistics3 tarball from the contrib download page.
> 	> >
> 	> There's a newer version of statistics, the post describing it is here:
> 	> http://lists.fsck.com/pipermail/rt-users/2004-January/019992.html
> 	> (Jesse, can we update the one in Contrib, or put a message pointing
> 	> people where to download the latest?)
> 	>
> 	> The version of GD::graph sounds old, I think people have been able to
> 	> get it to work with that, but I don't know if it's easy.
> 	>
> 	> As the maintainer of Statistics3, I should know just what versions are
> 	> required, but the truth is that I haven't had much time to work on it.
> 	> I hope to change that in the coming months, but....
> 	>
> 	> -Kelly
> 	>
> 	> > -C
> 	> >
> 	> > On Tue, Mar 16, 2004 at 01:53:55PM -0800, David M Dennis wrote:
> 	> > > I do have RTFM 2.0.2 installed .
> 	> > >
> 	> > >
> 	> <snip>
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> 	>
>
>