[rt-users] Sending Text instead of HTML e-mail

[Todd Chapman]

We convert all incoming mail to text using demime.pl.

rt:     "|/usr/local/bin/demime.pl - |/opt/rt3/bin/rt-mailgate --queue 'OA Request' --action correspond --url http://slah001.abh.vw.com/"

See: http://scifi.squawk.com/demime.html

-Todd

On Wed, Mar 17, 2004 at 09:34:08PM +0300, Ruslan U. Zakirov wrote:
> Adolfo Santiago wrote:
> >Hmmm... to clarify, I'm talking about *outgoing* messages, from RT to
> >requestors.  Right now, mail we send goes out in HTML format.  We'd like to
> >change that plain text format.
> If you reply on ticket via mail client and format response in html so 
> it's your problem. RT store message and notify others. Send mail in 
> plain text form :)
> If you use WebUI then _mainline_ RT never use 'HTML'.
> 
> Also you could use MTA based solution to convert all incoming mail to 
> plain text.
> 
> >
> >Any comments about that?
> 
> I don't understand problem.
> >
> >Thanks!
> >
> >Chago
> >
> >
> >
> >>-----Original Message-----
> >>From: rt-users-bounces at lists.bestpractical.com
> >>[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Chad
> >>Waters
> >>Sent: Wednesday, March 17, 2004 1:07 PM
> >>To: rt-users at lists.bestpractical.com
> >>Subject: Re: [rt-users] Sending Text instead of HTML e-mail
> >>
> >>
> >>I think he was referring to how incoming HTML formatted mail is handled.
> >>
> >>A means to sanitize HTML and convert it into text would be nice.
> >>
> >>No, the TrustHTMLAttachments option isn't what I'd be looking
> >>for. That just parses the HTML
> >>and whatever script goodies included.
> >>
> >>-C
> >>
> >>On Wed, Mar 17, 2004 at 08:52:11PM +0300, Ruslan U. Zakirov wrote:
> >>
> >>>Adolfo Santiago wrote:
> >>>
> >>>>Is there a way to force the e-mails sent through RT to be sent
> >>
> >>in plain
> >>
> >>>>text
> >>>>format, instead of HTML?
> >>>
> >>>Huh. RT doesn't use text/html format for outgoing email.
> >>>
> >>>>Also, if there is such a way, will it affect attachments added to those
> >>>>outgoing e-mails?
> >>>>
> >>>>Thanks!
> >>>>
> >>>>Chago
> >>>>
> >>>>
> >>>>_______________________________________________
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> >>>>rt-users at lists.bestpractical.com
> >>>>http://lists.bestpractical.com/mailman/listinfo/rt-users
> >>>>
> >>>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >>>
> >>>_______________________________________________
> >>>rt-users mailing list
> >>>rt-users at lists.bestpractical.com
> >>>http://lists.bestpractical.com/mailman/listinfo/rt-users
> >>>
> >>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >>
> >
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.bestpractical.com
> >http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
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