[rt-users] Auto Assign and Email to Watchers for new ticket

[Werner Morgenstern]

I am trying to setup RT 3.0.9.
I am not sure if it is possible.  I am trying to setup the owner of a new
ticket, which comes in via email.
What I am trying to achieve is, if somebody sents an email to the RT Email
(e.g. rt-general at domain.com), that the System will create the ticket through
the mailgate (this part works), and then an email is sent to the Watchers of
the Queue, to tell them that a new ticket (problem) came in.  This way we do
not have to login into the system every 10-30 minutes to see if a new
problem came in.
By default, the requestor of the ticket gets an email, I also want the email
to be sent to the watchers.
And then I saw it was possible in RT 2, the AutoAssign.  When a new ticket
comes in via email, the system runs a Scrip to set the owner of the ticket
to the main Watcher of the Queue.  Is this possible?
Werner Morgenstern
Co/op Optical Vision Designs
Detroit, Michigan


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