[rt-users] Ave time to resolve is off by 1 day

[Kogami, Bruce]

Hi,

 

We have just started implementing RT3 and downloaded the Statistics reporting from the Contrib directory.

All seems to work great except the Average Time to Resolve seems to be off by one day.

 

For example, if I get in a ticket today and I resolve that ticket on the same day. When I check Statistics and look at the Average Time to Resolve, I'll see it posted yesterday. All the other statistics seem to work fine.

 

Has anyone seen this before and is there anything I can do to correct this problem?

 

Thanks,

Bruce

 



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