[rt-users] rt-mailgate will not create incoming tickets

Glen Stamnitz gstamnitz at neubus.com
Wed Mar 24 22:51:04 EST 2004


I have been running RT 3.0.8 for about 2 months without problems.
Running on Redhat9, apache1.3. We have always used the web interface for
ticket management. I am now trying to set up incoming email via
sendmail. 
Sendmail and RT reside on the same server. Email to users works fine. 

Incoming mail arrives and is processed by the entries in /etc/alias:

rt:  "|/etc/smrsh/rt-mailgate --queue internal --action correspond --url
https://support.neubus.com"

I had to link rt-mailgate from the /etc/smrsh directory, but you can see
in maillog that this is working.  

Mar 24 20:35:55 support sendmail[4423]: i2P0e9g6004352:
to="|/etc/smrsh/rt-mailgate --queue Internal --action correspond --url
https://support.neubus.com/", ctladdr=<rt at support.neubus.com> (8/0),
delay=01:55:45, xdelay=00:00:00, mailer=prog, pri=211236, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

But it will fail everytime with EX_TEMPFAIL error and I can't identify
where this is coming from. I am assuming it must be related to
authentication, ssl, or a timeout issue, but I haven't found any
references to these in any of the documentation or on the maillist. 

Can someone who has done this point me in the right direction?

glen




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