[rt-users] Scrip9 (autoresponse after ticket is resolved) fails with no Recipient

[Bauer, Felix]

 Thanks Todd, your absolutly right. I missed that point in my
configuration
 and was working by myself with my account *grml* :(
 
> What is your setting in RT_SiteConfig.pm for $NotifyActor?
>
> # By default RT doesn't notify the person who performs an update, as
they
> # already know what they've done. If you'd like to change this
behaviour,
> # Set $NotifyActor to 1
>
> Set($NotifyActor, 0);
>
> On Wed, Mar 24, 2004 at 01:27:59PM +0100, Bauer, Felix wrote:
> > Hi,
> >
> >
> > >
> > > I just realized that my scrip9 (which is responsible for sending
> emails
> > > to clients, if the tickets status changes
> > >
> > > to 'resolved') is not working properly. The status is changed
(which
> is
> > > not part of scrip9, but this point is working)
> > >
> > > but the email is not send.
> > >
> > >
> > >
> > > syslog reports
> > >
> > >
> > >
> > > Mar 24 13:04:39 dmsbsrv5 RT: <rt-3.0.8-35-
> 230.0.606156788158714 at dmsb.de>
> > > #35/230 - Scrip 9  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> > >
> > > Mar 24 13:04:39 dmsbsrv5 RT: <rt-3.0.8-35-
> 230.0.606156788158714 at dmsb.de>
> > > No recipients found. Not sending.
> > > (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> > >
> > >
> > >
> > > The client and admincc have valid addresses and are registered in
this
> > > example-ticket (#35). I have atm absolutely
> > >
> > > no idea where this fails or is missing information. well ok, it
fails
> in
> > > SendEmail:257, but if I dump the MIMEObj with data-dumper
> > >
> > > I only get those email addresses
> > >
> > >
> > >
> > >         'In-Reply-To: <rt-35 at dmsb.de>
> > >
> > >         'Message-Id: <rt-3.0.8-35-233.9.55522076235191 at dmsb.de>
> > >
> > >         'Reply-To: rt-allgemein at ticket.intranet.dmsb.de
> > >
> > >         'RT-Originator: bauer at dmsb.de
> > >
> > >         'From: "Felix Bauer via RT"
> > > <rt-allgemein at ticket.intranet.dmsb.de>
> > >
> > >
> > >
> > > but this is missing the To-field. In fact I don't have a clue and
> would
> > > appreciate any help...
> > >
> > >
> > >
> > > cheers
> > >
> > > -fe
> > >
> > >
> > >
> > >
> > >
> >
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> > >
> > > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm