[rt-users] RTFM Article extraction problem - blank fields.

[Ray Walters]

Thanks!  The only problem now is that it won't automatically link to the 
ticket that I am extracting.  Any ideas?

Max Norton wrote:

> Peter, Ray
> 
> try editing the following file:
> html/RTFM/Article/Elements/EditCustomField
> 
> around line 20 change the following line:
> <%$content || $ARGS{$name}%>
> 
> to:
> <%$content || $ARGS{Content}%>
> 
> any change?
> 
> On Friday 26 Mar 2004 12:16, Peter V. Metalnikov wrote:
> 
>>We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
>>but article extraction feature in RTFM. Custom Fields are configured
>>properly (i.e. are TextSingle) and are available while selecting where to
>>extract the tickets postings, but after I submit the Extraction form I get
>>a "Create a new article" form having all fields blank, i.e. nothing was
>>extracted, and no error messages displayed. Could anyone give me an advice
>>on that?
> 
> 
> Max Norton
> University of Bath Computing Services
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