[rt-users] Allowing a 'group' of customers to see certain ticketsin a queue

[Paulo Matos]

On Fri, 26 Mar 2004, Oliver Marx wrote:

> We have the following problem:
> 
> User_A is user_a at company1.com
> User_B is user_b at company1.com 
> User_C is c_user at another_company.com
> 
> User_A sends in a ticket - #1
> User_C sends in a ticket - #2
> User_B sends in a ticket - #3
> 
> Both User_A and User_B should be able to see ticket
> #1 and ticket #3 but  _not_ ticket #2.
> 
> User_C should be able to see ticket #2, but not
> tickets #1 and #3.
> 
> Is this possible to do with RT3, and if so, how does  one do it? 

Let's assume the following:
- You have 3 queues: 1 general, 1 for company1 and  1 for company2

Create groups: 'company1' and 'company2'
Assign users to corresponding group 
Then on Queuel config level give group permissions 'SeeQueue' to the 
corresponding group (i.e. queue 'company1' -> group 'company1' -> 
SeeQueue)

Of course that requests have to reach the right queue.

Does this strategy solve your problem?

--
	Paulo Matos
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