[rt-users] I can't create a ticket by email

[Jean-Yan Beube]

there it is:


> <rt at localhost.adsinc.ca>: temporary failure. Command output: RT server
> error. The RT server which handled your email did not behave as
> expected. It said: %# BEGIN LICENSE BLOCK %# %# Copyright (c)
> 1996-2003 Jesse Vincent <jesse at bestpractical.com> %# %# (Except where
> explictly superceded by other copyright notices) %# %# This work is
> made available to you under the terms of Version 2 of %# the GNU
> General Public License. A copy of that license should have %# been
> provided with this software, but in any event can be snarfed %# from
> www.gnu.org. %# %# This work is distributed in the hope that it will
> be useful, but %# WITHOUT ANY WARRANTY; without even the implied
> warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
> See the GNU %# General Public License for more details. %# %# Unless
> otherwise specified, all modifications, corrections or %# extensions
> to this work which alter its source code become the %# property of
> Best Practical Solutions, LLC when submitted for %# inclusion in the
> work. %# %# %# END LICENSE BLOCK <%ARGS> $message $queue => 1 $action
> => "correspond" $ticket => undef </%ARGS> <%init> use
> RT::Interface::Email; my ( $status, $error, $Ticket ) =
> RT::Interface::Email::Gateway(\%ARGS); </%init> <%flags> inherit =>
> undef # inhibit UTF8 conversion done in /autohandler </%flags> % if
> ($status == -75 ) { temporary failure % } % elsif ($status == 1) { ok
> % if ( $Ticket->Id ) { Ticket: <% $Ticket->Id %> Queue: <%
> $Ticket->QueueObj->Name %> Owner: <% $Ticket->OwnerObj->Name %>
> Status: <% $Ticket->Status %> Subject: <% $Ticket->Subject %>
> Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %> % }
> % } else { not ok - <%$error%> % }

On Fri, 2004-03-26 at 12:12, Jean-Yan Beube wrote:
> I look in my postfix queue and i can see that RT is trying to send me an
> email, but its unreadable.
> 
> On Fri, 2004-03-26 at 11:53, Paulo Matos wrote:
> > On Fri, 26 Mar 2004, Jean-Yan Beube wrote:
> > 
> > > When i send an email to RT, I don't have any feedback, but when i check
> > > my email queue, i can see that there is an error when RT try to create a
> > > ticket.
> > 
> > Which error can you see? Where (web interface, httpd error_log, syslog)?
> > 
> > --
> > 	Paulo Matos
> >  ----------------------------------- ----------------------------------
> > |Sys & Net Admin                    | Serviço de Informática           |
> > |Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596             |
> > |Universidade Nova de Lisboa        | Fax: +351-21-2948548             |
> > |P-2829-516 Caparica                | e-Mail: pjsm at fct.unl.pt          |
> >  ----------------------------------- ----------------------------------