[rt-users] RTFM

[Jason Grigsby]

On Mar 24, 2004, at 5:24 AM, Max Norton wrote:
>> 2)  RTFM is not meant as a tool to display FAQs to the general public.
>
> There's absolutely nothing stopping it from doing so, you can make  
> articles
> available to everyone.

Max is correct about this with one caveat. The SelfService interface  
for RT does not allow access to RTFM. So while you can mark any article  
as visible to everyone, you will have to create some sort of interface  
to view the FAQs. A customer-facing and non-authenticated front end are  
both on the To Do list for the current version of RTFM:

http://svn.bestpractical.com/viewcvs.cgi/*checkout*/rtfm/trunk/TODO? 
rev=348&content-type=text%2Fplain


>> 3)  To view FAQs from RTFM, one must be an RT superuser.

Out of the box, you have to be a privileged user to see RFTM articles.

For our use, we wanted certain classes of articles available to users  
in the SelfService interface. We copied the RTFM installation under the  
SelfService area in local then modified code to reference  
/SelfService/RTFM/. We had to modify the left nav for that section as  
well, and I think there was a couple of other changes that were  
necessary.

Basically, the structure (permissions) is in place to support  
customer-facing and non-authenticated access to RTFM articles, but the  
UI has been developed.

-Jason