[rt-users] Help with Corresponds and reply

[Phillip Leremi]

Ruslan U. Zakirov wrote:

> Phillip Leremi wrote:
>
>>
>>
>> Ruslan U. Zakirov wrote:
>>
>>> Phillip Leremi wrote:
>>>
>>>> i can finally create tickets via email  and i get an automatic 
>>>> responce from rt with the ticket number but when i reply the 
>>>> message doesn't reach  the requestor and the same thing when the 
>>>> ticket has been resolved no message  the requestor doesn't get any 
>>>> reply.
>>>>
>>>
>>> Look at $RT::NotifyActor config option. RT by default doesn't send 
>>> any mails to actor of transaction. May be this is your problem?
>>>
>> Do u mean that i should create my own scrip
>
> Sorry.
> No.
> If you have default scrip set and RT sends autoreply then RT sends 
> corresponds too. Only one exception case(must be):
>     user A is requestor.
>     A writes reply. Hi is an actor. Reply transaction created by A.
>
> If config(RT_SiteConfig.pm) option RT::NotifyActor isn't set(default) 
> then RT skips an actor(user A in example).
>             Good luck. Ruslan.

RT::NotifyActor is set to 1 but i'm asking is this:-
user A is requestor.
    A writes request.
   B(me) I reply to the request, but only this time A doesn't get the 
reply i send to him/her.

>>
>>> Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
>>>
>>>         Best regards. Ruslan.
>>>
>>>
>>
>
>

-- 
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip at reportstar.net
www.reportstar.net