[rt-users] Priority escalation

[Dave Dennis]

Well, what I know is you put values into "priority starts at" and "over time,
priority moves toward" in the Queue configuration section.

But having done this, I get no automatic priority escalation.  So there must
still be a step missing.

Someone said it took a cron job, but this was anecdotal and not really
documented fully .. if this is the right approach, lmk.  Thanks.

+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Tue, 30 Mar 2004, Bauer, Felix wrote:

> Hi,
>
> I can't find any documentation for the priority-escalation-process. Is
> there a description of
> that process or is it a hidden feature? :p
>
> thx
> -fe
>
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