[rt-users] Best way to get ticket content into resolved ticket

Ruslan U. Zakirov cubic at acronis.ru
Wed Mar 31 05:55:42 EST 2004


Dave Dennis wrote:
> Dear list,
> 
> I'm struggling to prevent this when resolving ticket, I have written a line of
> comments then will close ticket.  What always happens is, in the email sent to
> the requestor, who is unpriviledged:
Priveleged user will see same message.
> 
> This transaction appears to have no content
> 
> This happens when scrip tries to
> 
> {$Transaction->Content()}
> 
> I read on the list, but this was RT2, no mention yet for RT3 that
> "{$Transaction->Content()}" was not available at Ticket Resolution time.
Look into history: 'comment' and 'set status resolve' different 
transactions. Understand?
> 
> Is that true?  If so how is it possible to send the contents of a ticket into
> the resolution to send to the requestor?
Use this template pease to insert last comment content.
http://wiki.bestpractical.com/cgi-bin/index.cgi?AddLastCommentToMail
> 
> I have checked permissions, Unpriviledged and Priviledged both have right to
> ShowTicketComments .
> 
> Anyone see the mistake or have a suggestion how to proceed?
> 




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