[rt-users] Reopening 'resolved' ticket

[Dave Dennis]

Thanks!

That got it.

The global scrips are all in place, but this queue was not using globals,
because it was a unique queue with lots of special needs (compared to default
RT)



+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Wed, 31 Mar 2004, Michael S. Liebman wrote:

> On Wed, Mar 31, 2004 at 11:27:52AM -0800, Dave Dennis wrote:
> > What needs to be created (what scrip?) to make the replied-to ticket reopened?
>
> On Correspond Open Tickets with template Blank
>
> This is one of the default global scrips.
>
> Michael
> --
> Michael S. Liebman                      m-liebman at northwestern.edu
>                   http://msl521.freeshell.org/
> "I have vision and the rest of the world wears bifocals."
>         -Paul Newman in "Butch Cassidy & the Sundance Kid"
>