[rt-users] On Correspond Own Ticket

[Espen Wiborg]

"Sam Stickland" <sam_ml at spacething.org> writes:
> In RT there is currently a "On Correspond Open Tickets with template
> Blank" scrip. I'd like to add a "On Correspond Own Ticket with
> template Blank", so that when a staff member replies to a ticket in
> their email (that has arrived by "On Create Notify AdminCcs with
> template Correspondence") it opens the ticket and assigns it to
> them.
> It seems like a fairly obvious thing to want to do, but I can't seem
> to find a fairly obvious way to do it. Presumably this needs to be a
> User Defined action with some custom code. Does someone have an
> example?

Take a look at http://www.empolis.no/~espenhw/rt3/SetOwnerToActor.pm.

-- 
Espen Wiborg <espenhw at empolis.no>
I know you believe you understand what you think I said.  But I am not
sure you realize that what you heard is not what I meant.  -- Anon.