[rt-users] ticket creation and custom fields

[Stephen Turner]

Matt,

Sounds like you need Dirk Pappe's Extract Custom Fields contrib
(see http://wiki.bestpractical.com/index.cgi?ContributedScrips). Your
web form would generate the appropriate email message to RT.

It's working well for me.

Steve

At Thursday 5/6/2004 12:12 PM, Matt Grosland wrote:

>I've been trying to create a web form that will allow our students/faculty
>to generate a trouble ticket.  The problem is the ticket queue in
>question has a vital custom field that needs to be filled.  These forms
>have fields for the custom fields that the related queue contains.  The
>goal is to have a form that will add the custom field values in addition
>to creating the ticket.
>
>I'm having a heck of a time trying to figure out how to get this to work.
>
>I finally found a solution, but am looking for a better one.  The solution
>I implemented is to have the cgi script call the ./rt binary and pass
>arguments from the form.  Each system call to the rt binary generates some
>output, so I'm parsing the output to get the ticket number, then doing
>manual SQL calls through perl DBI to insert the custom field value.
>
>Anyone have a better solution?
>
>-Matt
>
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