[rt-users] problem with cc in a reply

Jesse Vincent jesse at bestpractical.com
Mon May 10 13:41:56 EDT 2004




On Mon, May 10, 2004 at 11:39:39AM -0400, Craig Schenk wrote:
> On Sun, 9 May 2004 13:57:29 -0400 Jesse Vincent <jesse at bestpractical.com> wrote:
> > The "Cc" and "Bcc" fields on the reply page are handled by the "Notify
> > other recipients" scrip action.
> 
> In theory that's the case, but I've never seen it actually work. Is there some
> trick to it? This was one of the biggest complaints for our users, and I ended
> up putting a hack in the code to do something like this (posted to rt-users
> a few weeks back).

Through 3.0.10, there's an issue with multi-line RT-Send-Cc and
RT-Send-Bcc headers. It's fixed in 3.0.11rc1.


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