[rt-users] rt-mailgate problem with rt-3.0.10 / SuSE 9.1

[Erik Boles]

Charles,

Are you running sendmail?  If so, do you have soft link in the /etc/smrsh
directory for the rt-mailgate?

This isn't the exact error that I got with that problem, but the 500 EOF was
definitely in there along with some other stuff.

Remember that Sendmail smrsh runs caged.

Erik


On 5/11/04 6:22 PM, "charon at cyc.com" <charon at cyc.com>, emailed the
following:

> So here's the deal:
> 
> I just upgraded both RT and SuSE at the same time, from 3.0.07 and 9.0
> to 3.0.10 and 9.1 respectively. I also went from apache 1.3x to apache 2
> (apache1 no longer comes with SuSE as of 9.1)
> 
> Anyway, it worked before I upgraded. Now, the WebUI works just fine, but
> any emails that hit rt-mailgate generate this error message:
> 
> An Error Occurred
> =================
> 
> 500 EOF
> 
> It doesn't matter whether it goes through postfix, or whether I call it
> on the command line manually, it still says the same thing (i.e. It's
> not a delivery or alias issue).
> 
> I only saw one other post in the archives with this error message, and
> it mentioned the permissions on the var/mason_data/cache directory, but
> I have checked that and other directories, and they all seem to have the
> correct permissions. I gave the configure script the new user/group for
> apache2 before running the "make upgrade" and it seems to have worked as
> designed.
> 
> I can only figure this is some kind of apache or Mason configuration
> problem? Not sure. All perl modules are completely up to date.
> 
> Any help someone could give would be appreciated.
> 
> Thanks,
> -Charles
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