[rt-users] Requestor does not get mail

[Ruslan U. Zakirov]

http://wiki.bestpractical.com/?FAQ
NotifyActor config option

Dave Dennis wrote:
> Good day RT folks,
> 
> Having trouble with scrip to send mail to the requestor, who creates a ticket
> via the GUI.  RT-3.0.9 .
> 
> Scrips are these:
> 
> On Correspond Notify Requestors, Ccs and AdminCcs with template
> Queue-Correspond
> 
> On Create Notify Requestors, Ccs and AdminCcs as Comment with template
> Queue-Autoreply Template: Autoreply
> 
> On Resolve Notify Requestors, Ccs and AdminCcs with template Queue-Resolved
> 
> 
> No question with my templates, they mail to people who are Watchers and who are
> added in to the CC.  But the requestor -- who is also a watcher -- never
> receives a mail when he creates a ticket in the GUI.
> 
> Any ideas?  His user/group permissions should be allowing for him to receive
> mail - he gets mail in other circumstances.  When I tail -f
> /var/log/qmail/current when he creates a ticket, RT just simply does not issue a
> mail for his account when he creates.
> 
> Thanks folks, keep up the good work...
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
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