[rt-users] Time Worked reverting to Zero

[Jesse Vincent]

On Tue, May 25, 2004 at 04:06:37PM -0700, MikeHamilton at clovisusd.k12.ca.us wrote:
> 
> 1) If the tech tries to update the "Time Worked" from the "Basics" ticket 
> property, the time will not be added.

That's the _total_ time worked, not the per-update time.

> 2) If the tech tries to add time worked from the Comment interface, it 
> will take the time worked and add it to the total but ONLY if they enter 
> some text in the message body section.

IIRC, a known bug with a patch in queue.

> I am giving them a workaround for now, but does anyone have any idea why 
> this is happening?
> Thanks!

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