[rt-users] Scrip to do action based on Request Subject

[Ruslan U. Zakirov]

Thomas Herrmann wrote:
> Hello there,
> 
> i am trying to implement a custom scrip that does things based on the ticket
> subject.
> 
> The main thing should be that a ticket with the given substring "[mailscan]"
> should be moved to another queue and immediately be resolved on creation (via
> the mailgate).
> 
> Is this possible with the custom condition and custom action fields of the
> configuration UI or do i have to hack some perl code on the server for this?

IMHO this is possible with scrip.
> 
> Thanks a lot for your help!
> 
> Thomas Herrmann
> 
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