[rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

John Giles john at trdlnk.com
Mon Nov 1 11:29:09 EST 2004


That was it, many thanks to you...

I had installed the Statistics package in my rt3/local directory...

Thanks
John



On Mon, 01 Nov 2004 18:09:31 +0100, Jan Algermissen  
<jalgermissen at topicmapping.com> wrote:

> John,
>
> maybe you customized RT by copying HTML files into the local directory?
> Then RT os propably not using the 3.2.2 files but your older ones
> (this at least happened to me once).
>
> Jan
>
>
>
> John Giles wrote:
>>
>> Anyone
>>
>> I have this same problem when upgrading from 3.0.8 to 3.2.2.
>>
>> Does anyone have a solution besides nuking the whole installation.
>> I can't afford to do this.
>>
>> John Giles
>> john at trdlnk.com
>>
>> On Mon, 1 Nov 2004 14:46:42 +1100, Dion Gullotta <dion at faredge.com.au>
>> wrote:
>>
>> > Hi,
>> >
>> > I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are
>> > lacking some functionality. Notably the query builder. It's still  
>> using
>> > the older search method. I thought it might have been something with  
>> the
>> > configuration files, so I copied over the RT_SiteConfig.pm file from
>> > another fresh 3.2.2 installation that we have on another server (which
>> > has
>> > the query builder present). This had no noticible effect on anything.
>> >
>> > Another thing that is missing, possibly by design is the "Basics"
>> > "People"
>> > "Links" etc subheadings underneath the "Tickets" menu on the left hand
>> > side.There's also no longer a link to the current ticket number there
>> > anymore.
>> >
>> > Does anyone know how to bring these back? Is there some configuration  
>> I'm
>> > missing? I followed the installation instructions exactly, but maybe  
>> I've
>> > done something wrong.
>> >
>> > Thanks.
>> >
>> > Dion Gullotta
>> > Far Edge Technology
>> > p. 02 84251410
>> > f. 02 84251489
>> > http://www.faredge.com.au
>> >
>> >
>> > _______________________________________________
>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>





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