[rt-users] Aborting a scrip for a specific queue

[Ruslan U. Zakirov]

Dave Rolsky wrote:
> I'd like to _not_ send emails for certain scrips for one queue in a 
> system.  Specifically, we're using it to handle bounces & postmaster 
> emails, and I don't want that queue to send mail to the requestors.
> 
> Ideally, I'd just weak the global scrips to do this rather than 
> recreating the "on resolve" scrip for each of the other queues.
> 
> I tried doing this with some custom prep code in the "on resolve" scrip 
> like this:
> 
>  die "no email" if $self->TicketObj->QueueObj->Name eq 'Bounces';
>  return 1;
> 
> I also tried just returning 0.  Neither one of those seemed to do 
> anything.  Is what I'm trying to do possible?
Yes, but you should change condition/action to "User defined" if you 
want to enable custom code blocks. RT can't stack conditions/actions.

On resolve condition equivalent:

return 0 unless lc $self->TransactionObj->Type eq 'status';
return 0 unless lc $self->TransactionObj->NewValue eq 'resolved';

# you can put your additional condition here

return 1;

			Best regards. Ruslan.

PS: In RT-3.3.x you can disable scrips with checkboxes :)

> 
> 
> -dave
> 
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