[rt-users] Is RT not multi (tasking/threading) safe!

[Ruslan U. Zakirov]

Sven Sternberger wrote:
> Hi!
> 
>> at the ticket again.  I'll eat my shirt if both transactions didn't
> 
> hmm, yummi shirt ;-) !
> 
>> actually occur.  I find that sometimes if you go "too fast", the
>> information isn't completely up to date in your web browser.  The 
>> database
>> has completed the transactions in the correct order.  
> 
> 
> no it hasn't because. because if i surf to the ticket now IT IS owned
> by nobody. And I have the "take" button". An other user reported
> that he pressed "take" followed by "reply", and the requestor got an
> email from "Nobody"
> 
>> I would suggest you
>> look at your transaction logs to verify this, but for us on a Debian
>> system, the serialization exists.
> 
> So I think yopu talk about /var/log/request-tracker3/rt.log
> My problem is that we are getting a lot of tickets per day and
> I have no clue what is the line to look for. I have debug enabled
> but there are no "Take" and "Resolve" lines, Just "create","reply"
> and "comment".
> 
> Okay it seems to be not a debian thing. But do you also have a
> 2 Proccessor machine (which ht)? Do you have "KeepAlive" activated
> in your httpd.conf?
Turn off keep alive. It would be faster unless you are using front-end 
proxy.

> 
> Another things which worries me are some lines in the log
> - Couldn't prepare Open Tickets 
it's not bug, is normal.

> (/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:346)
> - Encoding errors in I18N
known issue, but you should fill another report with more info.

> 
> best regards!
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