[rt-users] Using RT for public open source bug tracking systems

[Mark Stosberg]

On Sat, Nov 06, 2004 at 01:03:10PM +0100, Jan-Frode Myklebust wrote:
> On Thu, Nov 04, 2004 at 02:51:54PM +0000, Mark Stosberg wrote:
> > 
> > I would like the developer mailing list to receive copies of new bug
> > reports that are submitted. (but the whole group doesn't need to see all
> > the follow-ups).
> 
> Create a template in the bug queue looking something like:

This took 5 minutes to setup and worked perfectly. (Using the
prepackaged perl module solution didn't).

I was glad I was able to create templates through the web, instead of
using the file system, (which I don't have access to.) 

	Mark

> ---------------------------------------------------
> To: developer at mailing.list
> Subject: {$Ticket->Subject}
> 
> 
> {$Transaction->CreatedAsString}: New ticket: {$Ticket->id}.
> Transaction: {$Transaction->Description}
>        Queue: {$Ticket->QueueObj->Name}
>      Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
>        Owner: {$Ticket->OwnerObj->Name}
>   Requestors: {$Ticket->RequestorAddresses}
>       Status: {$Ticket->Status}
>  Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
> 
> {$Transaction->Content()}
> ---------------------------------------------------
> 
> and a scrip:
> 
> ---------------------------------------------------
> 	Condition: On Create
> 	Action: Notify other recepients
> 	Template: name of template above
> 	Stage: TransactionCreate
> 	Custom condition: return 1;
> 	Custom action preparation code: return 1;
> 	Custom action cleanup code:  return 1;
> ---------------------------------------------------
> 
> 
>   -jf
-- 
http://mark.stosberg.com/