[rt-users] how do users take a ticket ?

[Andy Harrison]

On Thu, 18 Nov 2004 14:31:53 +0000 (GMT), Elaine . <cmap_sec at yahoo.co.uk> wrote:
> hi
> I can set up a normal unprivileged user, and i've
> created a group staff with the following rights
> ("modify queue rights for the queue general") -
> 
> commentonticket, createticket, modifyticket,
> ownticket, replytoticket, seequeue, showoutgoingmail,
> showticket, showticketcomments, taketicket.

Are you possibly confusing Configuration/Groups/<groupname>/Group
Rights with Configuration/Queues/<queuename>/Group Rights?

-- 
Andy Harrison