[rt-users] watcher emails and ability to reply and resolve

[Elaine .]

hi
I have two problems I've been wracking my brains over-

1. I want RT (3.2.2) to email out to watchers - I'm in
the group that has watcher privilege. 

The FAQ has a non-specific " A - You need to enable
scrips to send mail to ticket and queue watchers as
cc's and then sign up the relevant users as watchers.
The fact that they have the right to watch things
doesn't mean that they _are_ watching them. "

So I tried setting up a scrip of -

created
On Create Notify Ccs with template new ticket watchers

but no emails.

2. I can take tickets and see the tickets and queue
but can't reply or resolve (no error shown).

I'm in a group that has Commenton, Create, Modify,
Own, ReplyTo, Seequeue, Showoutgoingemail,
Showticket,showticketcomments, taketicket and watch
on the queue that a fault is added to.



 Elaine




	
	
		
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