[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Todd Chapman]

It may be that rt-mailgate is timing out but creating the ticket
successfully, causing qmail to requeue. Is every ticket getting
created exactly twice or is it happening many times?

On Mon, Nov 29, 2004 at 03:16:16PM -0500, Rebecca Coleman wrote:
> I looked at three of the tickets created by the same email.  The absolute
> only difference in the headers are as follows:
> 
> One of the three has this:
> 
> Content-Type: text/plain
> X-RT-Original-Encoding: utf-8
> Content-Length: 4156
> 
>    	
> The other two are identical completely and have this:
> 
> content-type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: ascii
> Content-Length: 4156
>  
> The Date is the same, everything is exactly the same (cut n pasted headers
> into files and diffed files).
> 
> I'm looking into the possiblity of the mail server sending and resending.
> The way I think it works is that the mail server tries to deliver the email
> to a mail box on the machine running rt, qmail on that machine directs the
> mail to rt's mailgate, then rt's mailgate script grabs the email and creates
> the tickets.  I see that rt-mailgate has a default time out of 180 seconds
> (3 minutes).  But what does rt-mailgate do when it times out?  What does it
> communicate back to the mailserver? 
> 
> -----Original Message-----
> From: 'Todd Chapman' [mailto:rt at chaka.net] 
> Sent: Monday, November 29, 2004 11:22 AM
> To: Rebecca Coleman
> Cc: 'rt-users @ lists. bestpractical. com. '
> Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu
> mbers
> 
> What does your mail log say?
> 
> If you open both tickets and click on "Full headers", are the chain of
> "Received" headers different at all?
> 
> -Todd
> 
> On Mon, Nov 29, 2004 at 10:30:06AM -0500, Rebecca Coleman wrote:
> > No, I'm actually not sure, and suspect this is what's happening.  The 
> > time frame continues to decrease.  The first day it was every hour, 
> > but it's down to every 6 hours now.  I wanted to know if anyone else 
> > has seen this problem?
> > 
> 
> 
> This message contains information which may be confidential and privileged.
> Unless you are the intended recipient (or authorized to receive this message
> for the intended recipient), you may not use, copy, disseminate or disclose
> to anyone the message or any information contained in the message. If you
> have received the message in error, please advise the sender by reply
> e-mail, and delete the message. Thank you very much. 
> 
> 

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com